Replacement-Terms & Conditions

  • If the customer receives any defective/mismatch product, within 2 hours (in the case of perishables) or within 6 hours(in the case of non-perishables) of the receipt, the customer can contact the Customer Service for further proceedings. Kalyan hypermarket is responsible to replace such items.

  • The customer shall register the complaint/defect of the product within, 2 hours (in the case of perishables) or within 6 hours(in the case of non-perishables) from the receipt of the product, through email or by calling the Kalyan Hypermarket customer service number or via app, for registering the complaint.

  • After getting confirmation from the customer care, the products should be returned in the original condition manually . The product should be returned with:

A. Original packaging and accessories.

B. Original serial number.

C. Original package with the price tags, labels, freebies and accessories and along with the original Invoice.

D. Products which were sold as combos/sets, has to be returned as such.

  • In case of non-availability of the stock, the company shall refund the full amount paid by the customer or he can purchase any items in worth of the paid amount. The refund will be credited within 7 – 10 working days after acceptance.

  • The refunds are done by credit/debit card account used for the transaction.

The return policies are not applicable under the following conditions:

  • Change of mind after the product despatched by the company

  • Incidental damage due to malfunctioning/misuse of the product.

  • Physical damage of the product by the customer

  • Any damage/defect which are not covered under the manufacturer’s warranty.

  • If the returned product is incomplete or damaged by the customer, it will not be replaced/refunded in any manner.

Delivery Policy

A. All orders are subject to the availability of the product.

B. Kalyan Hypermarket offers free delivery for all purchases ordered via app above 1500/- over the app, within specified location.

C. Delivery Location- Items offered on our app are only available for delivery within 5km radius of the store.

D. An estimated delivery time will be provided to the customer once the order is placed.

E. The customers beyond the specified location can place the orders; the items will be billed and kept ready for collection. The customer has to collect it manually at the set time. Goods will be handed over on presenting the transaction details.

F. In case of Non-acceptance of the product after due intimation, delivery charges and 2% of value of the product will be deducted from the customer.

Cancellation of order by Kalyan Hypermarket

1. Product No Longer Available or Temporarily Out Of Stock

2. Limitations on Quantities Available For Purchase

3. Inaccuracies or Mistakes In Product Or Pricing Or Promotion Information

4. Problems/defects Identified By Our Credit And Fraud Detection Department

5. Inaccurate Or vague Address.

6. Non-Serviceable Locations


  • The Customer has to agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on Kalyan Hypermarket website. The customer should user lawfully owned and valid credit/debit card. The information provided by the customer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. The customer will be solely responsible for the security and confidentiality of their credit/ debit card details. Kalyan Hypermarket expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

  • Kalyan Hypermarket shall not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.